returns, refunds, and shipping policies

return policy

we do not accept returns or refunds for frames, art, or ai generated images.  any purchase made will not be refunded if it has been shipped.

refund policy

we do not provide refunds after the item has been shipped.  frames and art can be refunded prior to their ship date.  ai generated images cannot be returned. we will provide replacements for damaged goods within the 30 day window after delivery.

shipping policy

we ship anywhere in the us. currently, we do not ship outside of the us, but are working on it. we aim to have your order on your doorstep within 4 weeks of purchase.

faqs

what size Art do you provide?

we print Art in 6″x8″, 10″x10″, 16″x20″, 18″x24″, and 24″x36″, but we can print custom sizes upon request.

what sizes do your frames come in?

our frames come in sizes that are fit for Art in 6″x8″, 10″x10″, 16″x20″, 18″x24″, and 24″x36″.  we do not customize at this time.

does elumenArt frame the Art?

we do not frame the Art, but you can purchase the frame, the matte, and the art from us.  

does the light damage the Art?

no.  we use led lights that do not emit uv rays, and therefore the frames and its light are safe for Art.

can i buy just the frame or just the art?

yes, everything is sold seperately. although we do recommend that you buy the frame with the Art, because the artists and their Art are designed for the frame.

what happens if my product is damaged?

we will replace the damaged product, but we require photographic evidence of the damage prior.